Wouter van de Schans
Web Designer & Support Engineer
Greetings, my name is Wouter van de Schans and I welcome you to my portfolio page. My studies started in the Visual Arts, I have a Master's degree in Audiovisual Arts, Interactive Design from the PXL in Hasselt. For the past few years, I have been retraining myself as a support engineer and at the moment I am looking for an interesting job opportunity to take my steps toward a much-needed career change. From a young age I have a strong affinity with web/network technologies and a healthy interest in computer hardware. Working in a team with a varied range of tasks is how I function at my best.
Skills
I have experience with a wide range of different programs, CMS and some basic knowledge of coding. Here are a few listed below. For a complete, overview of my evolving career, download my résumé. For a printer-friendly version of my résumé, click here.
Experience
Onsite Support Engineer at CISA
2023 - 2024
Responsibilities:
- Respond to end-user questions and requests through email, telephone and tickets
- Resolve requests according to service desk practices
- Monitor and follow up user issues and incidents
- Escalate issues if necessary
- Prepare and submit detailed reports on a daily basis
Managed Services Engineer at Appsys ICT Group
2020 - 2022
Responsibilities:
- Management and follow-up of monitoring & alerting systems
- Device and asset management
- Backup management and monitoring
- Working in ticketing system queues
- Writing procedures in the central knowledge base and keeping job-related knowledge up to date
- Carry out periodic sampling checks and restore tests for disaster recovery
- Onboarding processes of new customers
- Signaling and reporting operational issues and making improvements through suggestions
Infrastructure Administrator at COMmeto
2019 - 2020
Responsibilities:
- Configure computer hardware and network equipment
- System Administration (Windows & Linux)
- Inventory Management
Grafisch Designer at Pweb Solutions
2018
Responsibilities:
- Graphic design
- Prepress
- Photo Editing
- Front-end Development / Webdesign
Webdesigner at Herva
2015 - 2018
Responsibilities:
- Content Management
- Front-end Development
- Webdesign
- DTP
Flash Developer at Centomedia
2013
Responsibilities:
- Software development
- Design
- Flash Animations
Graphic Designer at E-KON
2011
Responsibilities:
- Graphic design
- Illustrations
- Flash Animations
- Web design
Education
2000 - 2004 Fine Arts
Heilig Graf, Turnhout2006 - 2010 Graphic Design (Master)
PXL, Hasselt2010 - 2011 Webdesign
CVO, Zolder2019 - 2020 Infrastructure Management
T2-campus, Genk